Last Updated: 25/08/2025

This Privacy Policy describes how Senbyte Wireless Limited ("we," "us," or "our") collects, uses, and shares your personal information when you use our website https://sendbyte.com (the "Site") and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.
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1. Information We Collect

We collect several types of information to provide and improve our Services.

• Information You Provide Directly:
  • Account Information: When you register, we collect your name, email address, company name, and password.
  • Payment Information: When you make a purchase, our third-party payment processors (e.g., Stripe, PayPal) collect your credit card details and billing information. We do not store full credit card numbers on our servers.
  • Communication Data: If you contact us, we collect your name, email address, and the contents of your message.
  • File Data: We process the files you upload to our platform to provide the transfer service. The contents of your files are encrypted and are not accessed by us for any purpose other than providing the transfer service.
• Information Collected Automatically:
  • Usage Data: We collect information on how the Services are accessed and used. This may include your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, time spent on those pages, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

2. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our Services.
• To manage your account and authenticate you.
• To process your transactions and send you related information, including confirmations and invoices.
• To communicate with you, including for customer service, updates, security alerts, and promotional messages (you may opt-out of promotional communications at any time).
• To monitor and analyze trends, usage, and activities in connection with our Services.
• To detect, prevent, and address technical issues, fraud, or abuse.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for collecting and using personal information is:

• Your consent (e.g., for marketing emails).
• The performance of a contract with you (e.g., to provide the file transfer service).
• Our legitimate interests (e.g., to analyze and improve our Services, for security purposes).

4. How We Share Your Information

We may share your information in the following situations:

• With Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, data storage, email delivery, hosting, analytics).
• For Legal Reasons: We may disclose information if required by law, to protect our rights, to comply with a judicial proceeding, court order, or legal process.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Uploaded files are automatically deleted from our servers after the specified retention period for the transfer is complete.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Portability: The right to access and receive a copy of your personal data.
• Rectification: The right to correct inaccurate or incomplete data.
• Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data.
• Restriction: The right to request the temporary suspension of processing your personal data.
• Objection: The right to object to processing based on legitimate interests.
• Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at contact@sendbyte.com

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Children's Privacy

Our Services are not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: contact@sendbyte.com
• By mail: Senbyte Wireless Limited, 31/F, Tower Two, Times Square, 1 Matheson St, Causeway Bay, Hong Kong

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